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72 Elm Street Kennebunk, Maine 06606 April 12, 19__ Eterna-Tools, Inc. Route 9 Saddlebrook, New Jersey 07666 Dear Sirs: On March 1, we ordered and subsequently received one case of handsaws, model 88b. We paid for the order with our check no. 7293, a photocopy of which is enclosed. When we decided to order these saws instead of model 78b, it was at the urging of your sales representative, Harold Saunders. He assured us that the new saws were more durable and efficient than the older model. However, we have now had the saws on our selling floor for three weeks, and already six have been returned with broken teeth by extremely dissatisfied customers. We are therefore returning the entire order of 88b saws and would like to be refunded for their full purchase price plus shipping expenses. Yours truly, |